No. Our membership is free. However, there may be a minimal membership fee for some co-branded physical BCard issued at our partner outlets that comes with special privileges.
You can use the BCard immediately to start earning BPoints for your purchases at our partners outlet or via online shopping. Please visit https://www.binfinite.com.my/promotions.php or browse through our BInfinite Mobile App to view the promotions that we have in-stored for you.
Both BCards will enable you to collect and redeem BPoints at participating partners, however when you’re holding a Caltex co-brand BCard you will also be able to enjoy extra Caltex-related benefits and special offers designed especially for Caltex Journey members.
If you have added your BCard inside the B Infinite Mobile Apps you can continue to view and use your existing BCard, however for security reasons you are advised to reset your PIN via:
Nevertheless, if you wish to get a new physical card, you may obtain it from the nearest participating partners outlet and email us at enquiry@binfinite.com.my to request for BPoints to be transferred from your lost card to your new card. Please take note BPoints transfer is only allowable if both lost and new card is registered under the same member profile.
Yes only if you present your virtual BCard that you have added inside your Binfinite Mobile App. Please be inform any request to collect backdated BPoints for transactions that you didn’t present your physical / virtual BCard to the partner’s outlet is not allowed.
No. BCard is not a credit card, charge card or debit card. You can collect BPoints by using the BCard and the BPoints earned are as good as cash which allows full or partial redemption.
As mobile phones are not allowed to be used at any petrol station due to safety precaution, we would advise our member to use a physical Bcard instead to swipe for BPoints collection at Caltex stations. Get more info on our Caltex Journey Card at https://www.caltex.com/my/motorists/rewards-and-offers/caltex-journey-card.html
You can leave us a message at https://www.binfinite.com.my/contact-us.php OR email us at enquiry@binfinite.com.my and we will get back to you within 3 working days. For urgent matters, you may call our Customer Service at 603-2141 8080 (9am to 6pm, Mon-Fri excluding public holidays)
You may earn BPoints at over 130 B Infinite participating brands with more than 4,000 outlets nationwide. Check our listed partners at https://www.binfinite.com.my/merchants.php and our latest promotion at https://www.binfinite.com.my/promotions.php or B Infinite Mobile App.
You can view BPoints transaction history online via our B infinite website for 6 months record and via B Infinite Mobile App up to 1 month record
Should you wish to keep track of transactions more than 6 months, you may download the BPoints record prior to the said duration from our B Infinite website.
Your BPoints will be awarded into your B Infinite account once we received partners submission on the sales or purchase transaction. This may be immediate or up to 60 days after your transaction date due to e-commerce partners 45 days return policy.
We seek your understanding that a copy of the purchase receipt is required as proof for us to pursue with our partners to claim the BPoints. Request will be rejected if there is no official purchase receipt provided.
The BCard PIN is a Personal Identification Number which is required when performing redemption using BPoints and to also access to your card account profile via our web login at https://www.binfinite.com.my/login.php
You may thereafter, login to https://www.binfinite.com.my/login.php using this default PIN and create your own preferred PIN (for both physical and virtual BCard). Go to My Profile> PIN > Key in the current PIN> New PIN> Confirm New PIN (6 digit number)
Please allow us 3 to 4 weeks for your profile to be updated.
Alternatively, you can also login to https://www.binfinite.com.my/login.php using your 16 digit BCard number and the 6 digit PIN to Register your BCard and update your profile accordingly.
Concurrently, you may create your preferred PIN after you have registered your BCard.
You may login at https://www.binfinite.com.my/login.php with your 16 digit BCard number and the 6 digit PIN. Go to “My Profile” to update your latest details.
If you need to retrieve your BCard number, you may email us at enquiry@binfinite.com.my or call our Customer Service at 03-2141 8080, 9am to 6pm (Mon to Fri, excluding public holidays).
To access to your BCard number anytime, anywhere, you are advised to download the B Infinite Mobile App and add your BCard into the B Infinite Mobile App. In addition, you can also view your BPoints balance and catch our latest promotions to earn more BPoints via the B Infinite Mobile App.
We’re sorry that you have chosen to close your account and we do hope you will reconsider on your decision. If this is in response to a service issue we encourage you to email us at enquiry@binfinite.com.my for assistance.
As on the member privileges, we have a wide range of exciting promotions lined up for you as our BCard member. Check out on our promotions at https://www.binfinite.com.my/promotions.php
In addition, the BCard come with no fee and the BPoints are as good as cash where you can use them to pay for goods/services at participating partners.
You can choose to fully redeem with your BPoints or buy with a debit/credit card
Upon redemption, the e-voucher can be viewed from “Vouchers” tab
When you wish to use it, activate the voucher* to get a unique voucher code
Kindly write down or screenshot the voucher unique code and use the code during your purchase.
There may be participating partners who requires member to access to their website to activate the e-voucher or visit their outlet to redeem on the spot. Please read the Terms (stated in the Redemption / go to Partner promotion icon) for instruction prior to activating your e-voucher or perform redemption.
Partial redemption is a combination of BPoints and payment to be made by member.
Example:
For over the counter at partner’s outlet
If you have only 570 BPoints and the drinks that you wish to order costs RM 10, you can use your entire 570 BPoints (equivalent to RM5.70) to redeem, then just add RM 4.30 in cash to pay the balance.
For redemption via our Mobile App
If you have only 340 BPoints and you wish to redeem a voucher at RM10, you can use your entire 340 BPoints (equivalent to RM3.40) to redeem, and pay the remaining RM6.60 via Masterpass.
Note : Partial redemption may not be applicable for all items. Eg: Markdown online vouchers.
Masterpass is the new simple, convenient way to pay online with the multi-tiered security of the Mastercard network in partnership with your own bank. It's the perfect combination of safety and convenience. With Masterpass, your payment and shipping information is stored by your bank in one safe place.
Once you have paired a MasterPass account in your B Infinite Mobile App, you will be able to proceed with online shopping for a faster checkout through your debit / prepaid/ credit card registered with Masterpass.
For debit / prepaid card users, kindly ensure the balance in your bank account is sufficient to meet the bank's minimum balance requirement after purchase is made. Otherwise, you may call 1800-884-235 Masterpass helpdesk to assist you.
Alternatively you can try to log out from your B infinite Mobile App and login again to refresh and view your voucher. If still not available you may leave us a message at https://www.binfinite.com.my/contact-us.php OR email us at enquiry@binfinite.com.my for further assistance
No, B Infinite does not store any of your card information. Rest assured that your card information is safe and secure with Masterpass, and it is also not being stored in your device.
Your card information is still safe and secure with Masterpass, and is not being stored in your device. For security purposes, you are advised to change your password.
For token BPoints, you can only redeem it at the specific partners in full and before the stated expiry date.
Example; At Tealive; there are Birthday Tokens which member can use to redeem a Free Drink (RM6.90) on their birthday every year. Token is valid for use within 1 year.
You can leave us a message at https://www.binfinite.com.my/contact-us.php or email us at enquiry@binfinite.com.my for further assistance. Please provide your BCard details and to allow BPoints to be updated to the new card, both old and new BCard must be registered under the same member profile.
Meanwhile, you will still need to register your new BCard at https://www.binfinite.com.my/survey-panelist.php in order to continue receiving survey invitations linked to your new Bcard instead of your old BCard.
Step 4: You will be receiving an email to verify your email address. Please click on the link provided in the email to verify. You can only sign in after your account has been verified.
The App keep you updated on your points balance and to get exciting and exclusive offers on the go.
On top of swiping your physical card, you can now:
Collect BPoints simply by scanning your app when you make a purchase at a participating outlet.
Redeem your BPoints by selecting featured deals on the app or by using them on the spot, as an alternative to cash, at B Infinite participating outlets.
BENEFITS & FUNCTIONS
LINK CARDS: Scan and link your physical BCards (e.g. Journey Card, Tealive Card) to the B Infinite app, so you can store multiple cards virtually. Now you have the option to collect and redeem BPoints either with your physical cards or straight from the app!
CHECK: Check your BPoints balance to see how much cash you can redeem—anytime, anywhere.
PROMOTIONS & DEALS: B Infinite users enjoy great deals and promotions from our partners. Browse current promos and get the best deals out of your shopping and dining experiences.
FIND MERCHANTS: Browse through our list of 130 partners and get details of their products and services. Open the partner map to view all the B Infinite participating outlets near you, from where you can collect and redeem BPoints.
REDEEM: Browse through the redemption catalog to exchange your BPoints for products and services. You can also redeem your BPoints on-the-spot at B Infinite participating outlets.
SCAN & COLLECT: To collect points, scan the barcode on your app at the cashier when you make a purchase or redemption at one of the 4,000+ B Infinite participating outlets.
You are required to verify your account after successful signed up. Otherwise, mobile app will not allow you to log in if your account is yet to be verified.
This indicates that the BCard you are trying to add is already added into another B infinite Mobile App account (ie, other email address). Do note that a BCard can only add to 1 B Infinite Mobile App account at any one time.
If you wish to add the BCard into another B Infinite Mobile App account, you will need to delete the BCard from the current B Infinite Mobile App account.
eDeal is e-Voucher offered to B Infinite Members at great discounts / offers. Members can purchase the e-Voucher using BPoints. Start enjoying these deals at your favourite restaurants, cafes, spas, salons, retails, gyms and many more.
Go to https://www.binfinite.com.my, click on the ‘REDEEM BPOINT’ tap and browse through the deals made available for you. eDeal offers are indicated with the word ‘eDeal’ on each offer description. E.g. *eDeal* The Laureate LPG Endermologie Treatment (Face or Body). If something catches your eye, click on it to view the deal.
Ensure you read the Terms & Conditions before purchasing the deal.
You must sign in with website credential (email and password) to proceed with the purchase. If you have yet to sign up, please click HERE to proceed.
Once you are signed in,
click on ‘PURCHASE NOW’,
confirm the quantity of e-Voucher you would like to purchase by clicking on ( + ) or ( - ) sign,
click on ‘ADD TO CART’,
next you may click on ‘CONTINUE SHOPPING’ to check-out other eDeals or click ‘PROCEED’ to go to payment page
at the payment page, select your BCard from the drop-down list,
key in the promotional code if you have any, or click on ‘Add a Promo’ button to add promotional codes that are applicable for the eDeal voucher(s) that you have selected. Next, click ‘Apply’
then click on ‘CONFIRM AND PAY’
Lastly key in your 6-digit PIN to proceed.
Once payment is successful, you will receive an e-Voucher that looks like this:
eDeals are exclusive offers reserved for B Infinite Members. For every eDeal purchase, B Infinite rewards you BPoints. (1 BPoint for every RM1 Voucher value).
Most probably the promotional code has expired and is no longer valid. If the code is yet to expire and you are not able to use it, please contact our Customer Service for assistance by emailing to us at enquiry@binfinite.com.my or contact us 03-2141 8080.
This varies depending on partner. Some partners only allow users to purchase 1 e-Voucher, while others allow multiple purchases up to a maximum of 10 pcs of e-Voucher per deal per transaction.
To find out how many e-Vouchers you may purchase, refer to individual deal’s Terms & Conditions. Each deal comes with different Terms & Conditions, so make sure you read it carefully before purchasing the e-Voucher.
If you purchase more than 1 e-Voucher of the same deal, you will receive multiple e-Voucher codes. E.g. You purchase 5 pcs of Starbucks RM20 e-Vouchers, you will receive 5 different Starbucks RM20 e-Voucher codes.
Sorry, once a purchase is completed, no cancellation is allowed. Please ensure that you read the Terms & Conditions of the e-Voucher deal before you purchase.
Go to B Infinite website at www.binfinite.com.my, SIGN IN to your Member Page and all your eDeal e-Vouchers are listed under the ‘MY VOUCHER’ tab. e-Voucher status is indicated as below:
1 | Available e-Voucher | Use Now 2 | Used e-Voucher | 2019-09-22 00:59:58 3 | Expired e-Voucher | Expired
No, you don’t need to print out the e-Voucher. Just present your e-Voucher code from ‘My Vouchers’ page to outlet staff for them to click on the ‘REDEEM’ button during redemption.
Step 4: Present the page for outlet staff to click on ‘REDEEM’ button to complete the redemption. If the partner has multiple outlets and voucher is only applicable for a specific outlet, please ensure that you are at the right outlet and choose the correct voucher for that particular outlet before redeeming the voucher.
If you are unable to redeem any valid e-Vouchers for whatever reasons, please contact our Customer Service for assistance by emailing to us at enquiry@binfinite.com.my or contact us 03-2141 8080.
Each e-Voucher has its own expiry date and can only be redeemed prior to the expiry. To find out SIGN IN to your Member Page, select the specific e-Voucher and click on it to view the expiry date as shown below.
All expired e-Vouchers are automatically voided and can no longer be used. No refund or extension of validity request will be entertained. When it’s gone, it’s gone, so remember to redeem your e-Vouchers before they expire.
